ALEXANDER MELFI

Hello there, I am Alex. As an IT and software professional, I am eager to find opportunities where I can apply my skills and interests. I have a passion for learning about new technologies, especially ones which allow my curiosity to drive me to add depth to my knowledge. I am currently focusing my professional efforts towards System Administration and Workflow Automation.

This site and all of its functions were created by me from scratch using HTML, JS, and CSS.

TECHNICAL SKILLS

• Programming Languages
  • JavaScript is the language which I have applied the most.
    • I can run code on the NodeJS environment.
    • Knowledge of JavaScript was most useful for automating tasks in the Okta Workflows platform.
    • I was able to apply my knowledge to write Business Rules on the ServiceNow platform.
  • I am familiar with Bash since I use Ubuntu servers personally.
  • Python is the language I used to learn script automation. I also used this for a Quantum Computing course in school.
  • SQL is a language I have used in many flavors. I learned to use PostgreSQL, Microsoft Access, SQLite and MySQL from classes and personal studies.
  • C++ is the language I studied for most of my Bachelor's studies.
  • Java was my first language. I used it to learn the fundamentals of Object-Oriented Programming.
• Applications:
  • I have used the ServiceNow platform for nearly three years. I am currently working towards becoming a Certified System Administrator for the platform.
  • I am familiar with Microsoft Administration including Intune, Exchange, SharePoint, and Entra.
  • I have worked with PostgreSQL for school and for personal projects.
  • I have used Active Directory administer user accounts.
  • I am familiar with Visual Studio, Visual Studio Code, WebStorm and IntelliJ IDEs.
  • I am familiar with the Microsoft Office suite of tools including Word, Outlook, Excel, PowerPoint, OneNote, and Access.
• Operating Systems:
  • I have used Windows for work and daily for personal use. This includes Windows 7, 8, 10, and 11.
  • I use MacOS personally for software development.
  • I use Linux occasionally. I am familiar with Ubuntu Server and distributions based on Debian for personal use.
  • I use Android personally and have configured management for Android mobile devices in Microsoft Intune.

CERTIFICATIONS

Click on the hyperlinks to the right of each certification to learn more.

• Google IT Automation with Python Specialization Coursera
• Google IT Support Specialization Coursera
• Back End Development and APIs
• Relational Database
• JavaScript Algorithms and Data Structures
• Electronic Arts Software Engineering Virtual Experience Forage

WORK EXPERIENCE

• Manage creation, deletion, and updating of user accounts using the Okta platform.
• Ensure complaince with HIPAA in scenarios where the scope of work could intersect with patient data.
• Work in a team to distribute work and share knowledge to efficiently solve problems.
• Diagnose and resolve technical issues remotely using ScreenConnect to support users in field locations.
• Provide on-demand phone support using RingCentral to approximately 1000 users in remote locations.
• Participate in projects to improve processes and implement automation into the IT workflow.
• Organize incidents and requests as tickets using the ServiceNow platform.

• Managed creation, deletion, and updating of user accounts using Active Directory and Microsoft Exchange while following security protocols, policies, and procedures.
• Addressed and resolved software issues in Microsoft Office applications on Windows 10 and 11 on Dell hardware.
• Granted access to print servers and network drives for more than 200 users on-site in offices and on the manufacturing floor.
• Diagnosed and resolved technical issues remotely using LogMeIn Rescue to support users in field locations.
• Provided on-demand phone support through CXOne to over 3000 users in remote locations.
• Troubleshot and resolved networking issues from the physical layer to the network layer by working on user devices, collaborating with the network team, and maintaining on-site switches and routers.
• Organized user incidents and requests as tickets using the ServiceNow platform.

• Corrected inventory counts in the Computer Assisted Ordering system.
• Planned and prioritized the placement of products based on a sales plan.
• Received large-quantity deliveries which must be stored in an organized fashion.

• Developed strong troubleshooting skills by testing, cleaning, disassembling, and reassembling electric motors.
• Increased familiarity with electric motors, relevant tools, and creative methods of problem-solving in relation to electric motor repair.
• Supported a family business.

PROJECTS

Single-Application Android Tablets - ROMTechnologies

• Provisioned Android mobile tablets for use by users in field locations.
• Ensured the devices are fully secure and immutable by the end user.
• Configured the devices to run as Single-Application Kiosks.
• Manage and configure the devices through Microsoft Intune.

Okta Workflows Automation - ROMTechnologies

• Used the Okta Workflows automation platform to automate tasks.
• Onboarding and offboarding tasks are now automatic.
• Wrote integrations for automations to seamlessly communicate with other applications.
• Wrote an automation to create user accounts automatically by calling variables from the ServiceNow platform.

Home Ubuntu Server

• Constructed a server rack for easy hardware management.
• Configured secure SSH access for both servers, ensuring streamlined and secure remote system administration.
• Used for hosting game servers, file storage, and file sharing.

“King’s Crown” Scorekeeping Application

• Wrote a desktop application for scorekeeping in a student-run game show “King’s Crown” at Western Connecticut State University. Runs as a web application built on NodeJS, HTML, and CSS using the Electron framework.
• Calculates scores by saving and loading application states using JSON data.

Custom Midi/Music Player

• Used JS, HTML, and CSS to create a music player which showcases music I created.
• Features a piano visual which shows the notes being played in the song using MIDI data.

EDUCATION

• Bachelor of Science in Computer Science. Minor in Management Information Systems. Graduated Cum Laude.